Customer Support & Helpdesk VA
Master helpdesk platforms, ticket management, live chat, de-escalation, and knowledge base creation.
Beginner5 lessons35 min
5 video walkthroughsFree
What this course covers
Learn the fundamentals of customer support, from helpdesk platform mastery (Zendesk, Freshdesk) to omnichannel communication, de-escalation techniques, and knowledge base creation. Build the skills to deliver exceptional customer experiences as a VA.
Course outline
- Customer Support FundamentalsVideo · 7 min
- Helpdesk Platforms: Zendesk & FreshdeskVideo · 7 min
- Live Chat & Omnichannel SupportVideo · 7 min
- Handling Difficult SituationsVideo · 7 min
- Knowledge Base & Self-ServiceVideo · 7 min
Certificate
Finish every lesson and the certificate is issued on the spot. Each certificate has its own verify page a client can open, and a button to add it to LinkedIn.
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