Customer Support & Helpdesk VA
Build professional customer support skills. Master ticket management, de-escalation, knowledge bases, and AI-powered support workflows that keep customers happy.
4courses, in order
2 h 10 minin total
Free. Open to people who live in the Philippines.
The courses
- AI for Customer Support & Helpdesk
Draft responses, build knowledge bases, and detect sentiment with AI
4 lessons · 30 min
- Customer Support & Helpdesk VA
Master helpdesk platforms, ticket management, live chat, de-escalation, and knowledge base creation.
5 lessons · 35 min
- Client Communication Mastery
Master professional communication with clients across all channels
5 lessons · 35 min
- Conflict Resolution for VAs
Resolve disagreements, miscommunication, and tension without burning bridges
3 lessons · 30 min