Kurt O.

About Kurt

I am a customer service and appointment-setting professional with over 6 years of experience in BPO and call center environments.

I handle chat and voice interactions covering membership, billing, technical support and scheduling. At a past employer I managed up to 3 simultaneous customer chats on membership, billing and order-related concerns. At another employer I troubleshot internet connectivity issues remotely, handled billing inquiries and scheduled technician appointments. At another employer I scheduled service appointments for appliance and plumbing repairs and coordinated with technicians and service providers.

Skills and tools

Experience

1. Oct 2022 to Sep 20263 yr 11 mo
   Customer Service Chat Support
   Remote client
   • Managed up to 3 simultaneous customer chats with timely and accurate responses.
   • Specialized in membership, billing and order-related concerns, consistently meeting performance metrics.
   • Delivered empathetic support while staying efficient in high-pressure environments.
   • Contributed to improved customer retention through clear communication and issue resolution.
2. Feb 2022 to Oct 20228 mo
   Tech Support & Billing Department
   Remote client
   • Assisted customers with internet connectivity issues by troubleshooting technical problems remotely.
   • Scheduled technician appointments for unresolved cases to keep service delivery smooth.
   • Handled billing inquiries, adjustments and account-related concerns accurately.
   • Built customer trust by giving clear explanations and proactive solutions.
3. Sep 2019 to Oct 20212 yr 1 mo
   Appointment Setter
   Remote client
   • Scheduled service appointments for customers needing appliance or plumbing repairs.
   • Coordinated with technicians and service providers to resolve issues on time.
   • Maintained detailed records of customer interactions and appointments.
   • Developed strong rapport with clients, improving scheduling efficiency and satisfaction.

Training at Armasourcing Academy

Certificate of completionCustomer Support & Helpdesk VAIssued 9 November 2026 · 5 lessons · 35 minutes of studyView certificate