Academy-certified customer support VAs.
A customer support VA answers your customers quickly and in your tone, and knows when to pass a case to you. Everyone listed here trained and earned a certificate at Armasourcing Academy.
- Certified at Armasourcing Academy
- Based in the Philippines
- Contract and payroll handled by Armasourcing
What a customer support VA does for you
- Email and chat support
- Orders, refunds and returns
- Help desk tickets and saved replies
- FAQ and help article upkeep
- Escalations with full context
Tools they work in
Academy courses behind this role
- Customer Support & Helpdesk VA
- AI for Customer Support & Helpdesk
- Client Communication Mastery
Verified customer support VAs
Profiles show a first name and last initial.
Virtual assistant
Customer service repOther roles
Virtual assistants
Customer service reps (CSRs)
How hiring works
Armasourcing handles the contract, onboarding and payroll, and stays with you after your hire starts.
- Pick a VA or CSR, or tell us the role
Browse verified profiles, or describe the job and we shortlist two or three people for you.
- Talk to us
A short call about the work, the hours and the tools you use.
- Interview
Meet the VAs you like before you decide.
- Start
Most clients are matched in 3 to 5 days and have their VA working in 5 to 7.
Questions about hiring a customer support VA
What does a Filipino customer support VA do?
A customer support VA answers your customers quickly and in your tone, and knows when to pass a case to you. Typical work: email and chat support, orders, refunds and returns, help desk tickets and saved replies, faq and help article upkeep.
Which tools does a customer support VA use?
Common ones are Zendesk, Gorgias, Freshdesk, HubSpot, Intercom and Shopify. Tell us yours and we match on them.
How fast can a customer support VA start?
Most clients are matched in 3 to 5 days and have their VA working in 5 to 7 days.
Can I interview before I decide?
Yes. After a short call with us, we set up interviews with the VAs you choose.
Need a customer support VA?
Tell us the work. We shortlist two or three verified VAs for you.