Academy-certified chat and email support reps.
A chat and email support rep keeps your queues moving with clear written replies in your brand's voice. Everyone listed here trained and earned a certificate at Armasourcing Academy.
- Certified at Armasourcing Academy
- Based in the Philippines
- Contract and payroll handled by Armasourcing
What a chat and email support rep does for you
- Live chat queues
- Email tickets and saved replies
- Order and account lookups
- Tagging and reporting on case types
- Handoffs to phone or specialist teams
Tools they work in
Academy courses behind this role
- Customer Support & Helpdesk VA
- Written Communication Mastery
- Professional Email Writing for VAs
- AI for Customer Support & Helpdesk
Verified chat and email support reps
Profiles show a first name and last initial.
Other roles
Virtual assistants
Customer service reps (CSRs)
How hiring works
Armasourcing handles the contract, onboarding and payroll, and stays with you after your hire starts.
- Pick a VA or CSR, or tell us the role
Browse verified profiles, or describe the job and we shortlist two or three people for you.
- Talk to us
A short call about the work, the hours and the tools you use.
- Interview
Meet the VAs you like before you decide.
- Start
Most clients are matched in 3 to 5 days and have their VA working in 5 to 7.
Questions about hiring a chat and email support rep
What does a Filipino chat and email support rep do?
A chat and email support rep keeps your queues moving with clear written replies in your brand's voice. Typical work: live chat queues, email tickets and saved replies, order and account lookups, tagging and reporting on case types.
Which tools does a chat and email support rep use?
Common ones are Gorgias, Zendesk, Intercom, Help Scout, LiveChat and Shopify. Tell us yours and we match on them.
Can I hire one chat and email support rep or a full team?
Both. Request a CSR from their profile for one seat, or book a call about a managed contact center team.
Can I interview before I decide?
Yes. After a short call with us, we set up interviews with the CSRs you choose.
Need a chat and email support rep?
Tell us the channels and hours. We plan the setup with you, from one rep to a full team.