Academy-certified customer service reps.
A customer service rep answers your customers by phone, chat and email, follows your scripts and policies, and logs every case. Everyone listed here trained and earned a certificate at Armasourcing Academy.
- Certified at Armasourcing Academy
- Based in the Philippines
- Contract and payroll handled by Armasourcing
What a customer service rep does for you
- Inbound calls, chat and email
- Order, billing and account questions
- Case notes in your help desk or CRM
- Escalations with full context
- Callbacks and follow-ups
Tools they work in
Academy courses behind this role
- Customer Support & Helpdesk VA
- AI for Customer Support & Helpdesk
- Client Communication Mastery
- Conflict Resolution for VAs
- Cross-Cultural Communication
Verified customer service reps
Profiles show a first name and last initial.
Virtual assistant
Customer service repOther roles
Virtual assistants
Customer service reps (CSRs)
How hiring works
Armasourcing handles the contract, onboarding and payroll, and stays with you after your hire starts.
- Pick a VA or CSR, or tell us the role
Browse verified profiles, or describe the job and we shortlist two or three people for you.
- Talk to us
A short call about the work, the hours and the tools you use.
- Interview
Meet the VAs you like before you decide.
- Start
Most clients are matched in 3 to 5 days and have their VA working in 5 to 7.
Questions about hiring a customer service rep
What does a Filipino customer service rep do?
A customer service rep answers your customers by phone, chat and email, follows your scripts and policies, and logs every case. Typical work: inbound calls, chat and email, order, billing and account questions, case notes in your help desk or crm, escalations with full context.
Which tools does a customer service rep use?
Common ones are Zendesk, Freshdesk, Gorgias, Aircall, RingCentral and Salesforce Service Cloud. Tell us yours and we match on them.
Can I hire one customer service rep or a full team?
Both. Request a CSR from their profile for one seat, or book a call about a managed contact center team.
Can I interview before I decide?
Yes. After a short call with us, we set up interviews with the CSRs you choose.
Need a customer service rep?
Tell us the channels and hours. We plan the setup with you, from one rep to a full team.